Details
Description
Learn how to communicate more effectively and educate your patients on the realities of the modern pharmacy with pharmacists Éric Hudon and Rebecca Deslandes-Brosseau.
This mini-course composed of three video segments will help you communicate clear expectations, apply an intervention plan in the event of a violent situation and draw up a development plan to better serve your customers.
Learning Objectives
- Communicating clear expectations about the time needed to deliver quality pharmaceutical services
- Identifying signs of a potentially violent situation in customer interactions and implementing an appropriate intervention plan
- Collaborating with team members to create a proactive development plan aimed at enhancing customer service.
By the Proxim and Uniprix Professional Services, in collaboration with SIVEM.
Other relevant trainings
Expert 67 (French only)
Prepare to transform your professional practice and provide exceptional patient care as a Bill 67 expert.
The clinical guide provides the theoretical information you need to effectively integrate Bill 67 into your pharmacy. It’s accompanied by practical instructional video segments that will enable you to confidently apply the principles of Bill 67, starting today!
- Understanding the key changes coming to professional practice
- Acquiring the knowledge and tools necessary to effectively integrate Bill 67 into a pharmacy
- Applying the principles of Bill 67 in day-to-day operations
By Proxim and Uniprix Professional Services, in collaboration with SIVEM.
Development and Workforce Plan (French only)
Get the tools that will help you assess your current situation, plan the development of your services and determine the human resources you need to achieve your goals.
Based on the template provided, the drafting of a development and workforce plan recommended by the OPQ will help you offer safe, accessible and quality pharmaceutical care and services that meet the needs of your customers.
- Assessing your current and future staffing needs
- Optimizing human resources and raising the skill level of laboratory teams
- Improving workplace productivity
- Promoting employee retention
- Increasing the quality and quantity of services offered.
By the Proxim and Uniprix Professional Services, in collaboration with SIVEM.
Assisted Consultations and Follow-ups (French only)
The Assisted Consultations and Follow-ups modules include more than 200 questionnaires and 100 standardized follow-ups integrated directly into intervention plans. This will enable you to optimize and modernize clinical practice by:
- delegating data collection to patients
- planning and automating patient follow-ups
- centralizing documentation in one place: ReflexRx.
- Freeing up more time for clinical activities
- Maximizing billable procedures through rapid, automated identification of billing DINs
- Improving the patient experience by reducing the perception of wait time
- Integrating data directly into intervention plans for convenient, efficient traceability
- Scheduling follow-ups automatically in the ReflexRx calendar.
By the Proxim and Uniprix Professional Services, in collaboration with SIVEM.
Clinical Training (French only)
Welcome the Law 67 with confidence through our FormAction Clinique training, led by François P. Turgeon and Marie-Eve Bertrand. Enhance your clinical skills, learn effective billing, and execute tasks in ReflexRx using real-life cases.
This training, divided into four parts, covers the following themes:
- Chronic health issues in pharmacy
- Common health problems
- Care of orphan patients
- Professional responsibility engagement
- Understand the changes brought by Law 67 to pharmaceutical practice.
- Adopt a standardized reflective approach to analyze clinical situations.
- Optimize the management of professional activities such as communication, billing, and patient follow-ups.
- Apply the skills acquired to realistic clinical cases from your practice.
By the Proxim and Uniprix Professional Services, in collaboration with SIVEM.