Details
Description
Whether you’re just starting your career or have several years of experience, the Pharmacy Technical Assistance course will enable you to acquire new or updated knowledge of the role of a pharmacy technical assistant.
Each of the six online modules has been designed to help pharmacy technical assistants quickly put into practice what they’ve learned.
Learning Objectives
Module 1
- Familiarizing yourself with the organization and workstations.
- Acquiring the basics of communication with patients and health care professionals.
Module 2
- Understanding how prescription drug insurance works in Quebec.
- Learning how to manage priorities and the confidential dispensing of medications in a pharmacy.
Module 3
- Knowing the categories of drugs, their legal status and their standardized preparation.
- Acquiring essential skills in drug reconstitution, pillbox management and compounding.
Module 4
- Understanding inventory management, stock shortages and recalls as well as the principles of safe drug destruction.
Module 5
- Analyzing prescriptions and mastering the basics of pharmaceutical calculations and billing codes.
Module 6
- Developing the skills needed to support patient care in accordance with current legislation (Bill 31 and Bill 41).
By the Proxim and Uniprix Professional Services, in collaboration with SIVEM.
Other relevant trainings
Container-Content Verification Delegation – Work Flow
Take your practice beyond dispensing and maximize your clinical activities by delegating part of the container-content verification of work flows or pill dispensers.
Depending on the realities of your pharmacy, our team will help you optimize delegation to technical staff while complying with the ethical obligations set out by the OPQ.
This pharmacy implementation program is available in two formats:
- Self-guided
- Assisted.
- Minimizing pharmacists’ technical tasks to boost customer service efficiency
- Elevating technical team skills and fostering staff retention
- Ensuring a secure and reliable medication dispensing process
- Adapting to evolving challenges and modern practice realitiesé
By the Proxim and Uniprix Professional Services, in collaboration with SIVEM.
The Evolution of the Modern Pharmacy (French only)
Learn how to communicate more effectively and educate your patients on the realities of the modern pharmacy with pharmacists Éric Hudon and Rebecca Deslandes-Brosseau.
This mini-course composed of three video segments will help you communicate clear expectations, apply an intervention plan in the event of a violent situation and draw up a development plan to better serve your customers.
- Communicating clear expectations about the time needed to deliver quality pharmaceutical services
- Identifying signs of a potentially violent situation in customer interactions and implementing an appropriate intervention plan
- Collaborating with team members to create a proactive development plan aimed at enhancing customer service.
By the Proxim and Uniprix Professional Services, in collaboration with SIVEM.